Need help with Mate? We’re here for account issues, mats, Premium, notifications, and anything else about the app.
Email us
The fastest way to reach us is by email. We usually reply within a few business days.
What to include
A short description of the problem helps us help you faster. If you can, include:
- Your Mate username or the email / phone on the account
- Your iPhone model and iOS version
- What you were trying to do, and what happened instead
- Screenshots if something looks wrong
Common topics
- Sign-in (email, Apple, Google, or phone SMS)
- Shared mats, invites, and friend requests
- Home Screen widget
- Premium subscription and restore purchases
- Push notifications
- Reporting content or requesting account deletion
Legal
You can also read our Privacy Policy and Terms of Service on this site.